Refund policy

Customer Satisfaction & Return Policy

At Weeknd Garage, we aim for complete customer satisfaction. We understand that occasionally a return may be necessary, and our team is here to assist. Please review the policy below carefully, as it outlines the conditions under which returns and refunds are accepted.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on unused, uninstalled, and resalable physical products.

• Return requests must be made within 30 days of delivery
• All returns are subject to the conditions outlined below
• This guarantee does not apply to activated software or digital products

Return Eligibility

• Products must be unused, uninstalled, and in original packaging
• Items returned in used, installed, damaged, or non-resalable condition may be refused or subject to additional fees
• Software, digital products, and licenses are non-refundable once activated, accessed, or used

Return Authorization Required

• All returns require prior authorization
• Please contact info@weekndgarage.com to receive return instructions and a case number
• Unauthorized returns will not be accepted

Restocking Fee

• A restocking fee of up to 30% may be applied
• This fee covers inspection, processing, testing, and repackaging costs
• The exact restocking fee is determined based on the condition of the returned item

Shipping Costs

• Customers are responsible for all return shipping costs
• Returns must be sent using a trackable and insured shipping method
• Original shipping fees, duties, taxes, and import charges are non-refundable

Refund Timeline

• Refunds are issued only after the returned product is received and inspected
• Please allow up to 14 business days for the refund to appear in your original payment method
• Processing time may vary depending on your financial institution

Return Location

• All returns must be delivered directly to our warehouse address
• We do not collect packages from postal outlets or depots
• Returns sent to pickup locations will be considered undelivered and ineligible for refund

Exchanges

To exchange an item:

• Return the original item following the return process above
• Place a new order for the replacement item
  This ensures availability and avoids delays.

For assistance, contact info@weekndgarage.com.

Refund Conditions

• Refunds are issued only after inspection confirms the item meets return eligibility
• Items deemed ineligible may be returned to the customer at their expense
• Accidental orders, incorrect purchases, or customer ordering errors are not grounds for free returns or waived shipping

Limitation of Liability

Weeknd Garage’s liability is limited strictly to the purchase price of the returned product. We are not responsible for any indirect, incidental, or consequential damages arising from the use, misuse, return, or inability to use any product.